As a management team here at 萝莉社, we try to periodically stop and ask the bigger questions. Why do we exist? What value do we bring to customers? What areas do we need to improve? What makes us better than our competition? There seems to be one common theme with our existing customers and I鈥檝e recently been hearing it more and more from potential customers when I ask what they are looking for in a computer supplier. The common theme that I hear is that they are looking for a computing partner that they can trust and rely on.
At 萝莉社 we鈥檝e tried to educate the world on our capabilities (electrical, mechanical, software, etc) , our products (processor boards, PCIe backplanes, rugged chassis, etc), and on our track record (established in 1989, founding member of PICMG, founding member of Intel鈥檚 partner program now called the IoT Alliance, etc)鈥ut for all of our larger customers and potential customers what really brings them back to 萝莉社 year after year? I would say the number one thing is that our customers need a partner they can rely on and consult with while we help them invent new products.
This is a slogan that we鈥檝e said for years, but our very best customer relationships are the ones where our customer鈥檚 engineers are calling 萝莉社 engineers directly. Our customers really appreciate getting past the sales and marketing connections and talking peer-to-peer on complex product development ideas.
Authentic and honest personal connections with our tech support and sales team make a big difference. I鈥檝e heard our largest customers talk about their sales person and say that they are not just a sales person鈥hey are a trusted resource that they can brainstorm with and trust that any issues that arise will get resolved quickly. 萝莉社 tech support is known in the industry as being relentless and the fact that we give their direct phone number here in Lawrenceville, Georgia is unheard of in our industry. Even our accounting team, inside sales group, and others have a solid, 鈥渒now them by their first name鈥� professional relationship with our customers and suppliers.
For decades this has been the motto in our sales and management group whenever a customer asks us to do something above and beyond the norm. We love to work with customers that have a dream of something big and need a partner like 萝莉社 to come alongside of them. From low NRE to procurement and fulfillment issues, 萝莉社 always has a 鈥渃ustomer first鈥� standard where we strive to exceed expectations.
Yes, 萝莉社 has standard products that we sell to many customers across many industries鈥es, I鈥檓 proud of our accomplishments and our capabilities鈥ut what truly differentiates 萝莉社? Why do we really exist? I would say it鈥檚 the passion that our people have and the relationships that we strive for when working with our customers. I realize words are easy鈥 would love for you to experience the difference for yourself. Talk to somebody on our team and personally experience the difference. You鈥檙e not just buying widgets online鈥ou鈥檙e working with a trusted, engineering partner that genuinely cares about your success.